Will Texting Rescue Healthcare Communication?

by Cathy Miller on July 21, 2014

in Health and Wellness

Texting post-SSHCWe know texting while driving is dangerous.

Would you believe texting could rescue healthcare communication?

A report conducted by independent research firm, Ponemon Institute, suggests it could.

Secure text messaging as an alternative to old-school paging could help healthcare providers communicate more efficiently.

In more ways than one.

High Cost of Healthcare Communication

In 2010, the Journal of Healthcare Management published an article that also reviewed inefficiencies in communication between healthcare providers.

The following are key findings.

  • Billions lost − As an industry, healthcare communication inefficiencies waste over $12 billion annually
  • Hospitals are big losers − A 500-bed hospital loses $4 million per year
  • Inefficiencies result in longer hospital stays − The increase in the length of stay accounts for 54 percent of the annual economic burden

There is an even bigger cost to inefficient healthcare communication.

“Medical errors are largely a result of failed communication
among clinical teams.”
Journal of Internal Medicine, “Organizational Dimensions of
Relationship-Centered Care”

The Ponemon Institute conducted its study on behalf of Imprivata, a provider of authentication and access management solutions for the healthcare industry.

The study focused on wasted time from the use of pagers for healthcare communication in three critical areas to workflow efficiency.

  1. Patient admissions
  2. Emergency response
  3. Patient transfer

The following illustrates some of the discoveries from the study.

Texting Infographic-blog

The report estimates potential annual savings from secure text messaging as:

  • $918,000 per U.S. hospital
  • $5.88 billion for the U.S. healthcare industry

Wouldn’t you love that text savings plan?


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Notice of Disclaimer –Cathy Miller is not an attorney or health care provider and cannot provide legal or health care advice. The information provided is for your general background only, and is not intended to constitute legal or health care advice as to your specific circumstances. We recommend you review legislation with legal counsel and visit your physician for health care issues.

BigStock Photo Credits

{ 2 comments… read them below or add one }

Frederick Pilot July 22, 2014 at 1:50 pm

It’s hard to believe pagers and fax machines are still being used.
Frederick Pilot´s last blog post ..Hello world!My Profile


Cathy Miller July 25, 2014 at 6:58 am

Isn’t that the truth, Fred? 😉
Cathy Miller´s last blog post ..Will Texting Rescue Healthcare Communication?My Profile


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