There is an increasing emphasis on quality of care and outcomes in health care. Health reform provisions, like Medicare’s Value-Based Purchasing (VBP) program, base reimbursement on hospital performance.
A recent study suggests that if hospital executives want to know how their quality efforts are doing, they should talk to their nurses.
The Nurses Know
The University of Pennsylvania School of Nursing conducted the study with results published in the article, Nurse reported quality of care: A measure of hospital quality.
The following is information about the study.
- The study reviewed 16,000 nurses in nearly 400 hospitals
- Reviewed hospitals are in California, Florida, New Jersey and Pennsylvania
Researchers concluded that nurses’ round-the-clock care position them as a reliable source for reporting on hospital quality of care.
The researchers noted nurses have a complete picture of care, including patient-provider interaction, technology, and patient/family education. They found the nurses’ perception of quality was an accurate assessment of hospital outcomes measures.
Some of the quality measurements in the VBP program, for example, include the following.
- 13 clinical process of care measures
- 3 mortality rate measures
- 9 patient experience measures (e.g., communication with nurses and doctors, pain management)
With the increasing value (in many ways) placed on high-quality health care, hospitals should take full advantage of the nurses’ view on care.
Front Line Focus
The concept that your front-line workers heave a unique perspective extends beyond the health care industry.
Just ask any of the bosses featured in Undercover Boss.
A chat with their nurses makes good business sense for hospital executives seeking feedback on quality of care initiatives.
Let’s give a shout-out to the hard-working nurses who put quality first in health care. We thank you for that.
Notice of Disclaimer –Cathy Miller is not an attorney or health care provider and cannot provide legal or health care advice. The information provided is for your general background only, and is not intended to constitute legal or health care advice as to your specific circumstances. We recommend you review legislation with legal counsel and visit your physician for health care issues.